Use case · Clinics and diagnostics
A reminder SMS gets read and ignored, and the chair sits empty. The agent calls each patient the day before, confirms the time, and moves the booking on the call if they can't make it. By evening, tomorrow's list is right.
AI agents from ₹1 a minute.¹
How it works
Upload a spreadsheet, or send each customer from your own system. Phone number first. The rest is what the agent needs to know.
Your list
| phone | patient_name | appointment_time | and 3 more columns |
|---|---|---|---|
| +91 98XXX XXXXX | Aarav | tomorrow, 11:30 am |
6 columns · one row per customer
The call
70 s a typical call
Hindi · English · Hinglish · Gujarati · Tamil · Telugu
Outbound calls
Your system
+4 more fields
| Column | Needed | What goes in it |
|---|---|---|
phone | Required | The number to call, with the country code (+91…). A ten-digit Indian mobile gets +91 added. In Excel, format this column as Text first so the number is not changed. |
patient_name | Optional | e.g. Aarav |
appointment_time | Optional | e.g. tomorrow, 11:30 am |
practitioner | Optional | e.g. Dr. Kulkarni |
branch_address | Optional | e.g. 2nd floor, Sai Plaza, Aundh, Pune |
booking_id | Optional | e.g. BK-60231 · Used to move the booking, and it comes back with the result. Never put a diagnosis or treatment in any column. |
What comes back
When the call ends, your system gets the transcript and the answer. Your campaign report gets a row for every customer.
{
"analysis": {
"data": {
"appointment_status": "rescheduled",
"new_slot": "2026-10-23T10:00:00+05:30",
"spoke_with": "parent"
}
},
"tool_runs": "check_slots · ok, reschedule_booking · ok",
"metadata": {
"booking_id": "BK-60231"
},
"status": "completed"
}Your first afternoon
The example is a dental clinic. Salons, diagnostic labs and physiotherapy centres run the same call with different words.
Cost
One connected call, on the plan you choose. T1 is chosen; T3 and T5 are one press away.
On T1, one connected call
₹1.17
A 70-second call at ₹1 a minute.
On T3, one connected call
₹3.50
A 70-second call at ₹3 a minute.
On T5, one connected call
₹5.84
A 70-second call at ₹5 a minute.
On our volume plan it’s ₹1 a minute. A confirmation with the odd reschedule takes about 70 seconds, so ₹1.17. A plain “हाँ, आएँगे” is quicker still. Set that against one empty slot in tomorrow’s diary.
T5 and T3 include our phone line and call insights. On T1 you add them if you want them, and this call then comes to about ₹1.75.
T1's ₹1,00,000 a month covers about 85,470 of these calls. T3's ₹50,000 a month covers about 14,285 of these calls. The minimum goes into your wallet as credit.
You pay when someone picks up. Missed, busy and failed calls are free. A voicemail counts as a call.
In detail
A reminder SMS tells the patient about tomorrow. If they can’t come, most just don’t reply. The slot stays empty, and the patient who wanted it never hears it was free.
A call works both ways. The parent says “कल नहीं हो पाएगा”, and the booking moves while they’re still on the line. Your desk walks in tomorrow to a list that’s right.
It’s also the most repetitive call the front desk makes, squeezed between walk-ins and the ringing phone. The agent can work through the whole list in one afternoon.
Rescheduling needs two things from your booking system: a way to list open times on a day, and a way to move one booking. The agent offers two slots at a time and reads the chosen one back before it books. While it checks, it says “एक second, मैं देखती हूँ”, so the line never goes quiet.
Every change leaves a receipt. Look at them in the first few weeks. If a move failed, the agent should have told the patient it couldn’t confirm the change, and someone at the clinic needs to call them back.
Anyone who sounds unwell or upset. Questions about treatment, or about cost beyond your fixed fee list. Complaints. A same-day emergency should never wait for a reminder call. The agent can’t transfer calls yet, so it takes a message and promises a callback.
A reminder about a booking the patient made is a service call under TRAI’s latest rules. Add a whitening offer and it isn’t. Send only what the call needs, and leave diagnoses and treatment notes out of every column, since those details travel with the call.
Questions
No. It can ask for the open slots on a day and move one booking, because those are the two things you connect. Nothing else.
It says the doctor will answer that and moves on. Give it the practical things instead: the address, parking, what to bring. If someone describes an emergency, your prompt should tell it to point them to emergency help straight away.
Yes, for a single call or for your whole workspace. Any recordings and transcripts we do keep are deleted after 90 days.
Call them the next morning. Filter yesterday's no-shows in the console, start a new campaign from them, and give it a gentler agent that offers a new time without a telling-off.
Probably not yet. ₹1 is our volume plan, for businesses spending ₹1,00,000 a month on calls, credited to their wallet. One clinic is usually better off at ₹5 a minute, pay as you go. A 70-second reminder then comes to about ₹5.84, and a patient who doesn't pick up costs nothing.
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