Amazon Connect alternative

One product instead of three.

Amazon Connect, Lex and Polly are billed apart. Our agents come with the speech, the model, the voice and the line.

Amazon’s numbers checked 25 October 2026.

AI agents from ₹1 a minute.¹

Compare
The Frequency console: Agent Studio with four agents in Hinglish, Hindi, Tamil and Gujarati, and a test call in the browser.

Why switch

Why people switch to Frequency.

Everything a phone call in India needs, from one team, priced in rupees.

AI agents

AI agents from ₹1 a minute.¹

Speech recognition, the model and the voice, in one rupee rate. Billed in 10-second blocks, so short calls stay cheap.

Choose your plan

Five languages, live.

Hindi, English, Gujarati, Tamil and Telugu. And the Hinglish in between, mid-sentence.

Every call runs on our own GPUs in India.

The listening, the thinking and the voice are ours: Fourier STT, Gemma 4 26B and Fourier TTS.

One bill, in rupees.

The phone line, the platform, speech recognition, the model and the voice all come from us.

Live the same day.

Build in the sandbox, press Go live, and call today. Every company starts on pay as you go, with no monthly commitment.

Hear it before you decide.

Real lines from Fourier TTS, one request each, unedited. Pick a language and press play.

Hear it

Three AWS products make one call

Here is how Amazon and Frequency differ.

Amazon Connect is a full contact centre: Connect runs the call, Amazon Lex understands it and Amazon Polly speaks, each billed on its own page. India is not in its default outbound lists, and Connect has no Mumbai endpoint. We sell one thing, the phone call in India: Hindi, Gujarati, Tamil, Telugu and English agents on our own GPUs, one price a minute in rupees, line included on pay as you go.

Amazon Connect is a contact centre first. Queues, human agents, routing, analytics, and now AI agents inside it. For a call it uses three AWS products: Connect runs the call, Amazon Lex understands what the caller said, and Amazon Polly speaks. Each has its own price list.

For a company in India there is a second thing to know. Outbound calling on Connect is a default deny model, and India is in no Region’s default allowlist. India is served through Shared Trunking, which means a contract with a telco partner of your own. And Connect itself lists no Mumbai endpoint.

We sell one thing: the phone call in India. Our speech recognition, our model and our voice run on our own GPUs here. The model is the open Gemma 4 26B. On pay as you go, the line and +91 numbers are inside the rate, and the result of every call arrives on your webhook.

Hear it.

Real lines from Fourier TTS. Pick one, press play.

Text149 characters

Hi, मैं नेहा बोल रही हूँ Acme Store से। आपका order dispatch हो गया है और Friday तक deliver हो जाएगा। Address में कोई change करना हो तो अभी बता दीजिए।

48 kHz · MonoReady when you are

0:00 / 0:09

voice
Neha
language
Hinglish
speech
0:09
characters
149

Fourier TTS, voice neha, rendered 16 Oct 2026. One request, not edited.

Text119 characters

नमस्ते, मैं श्रुति बोल रही हूँ, दाँतों के क्लिनिक से। कल सुबह डॉक्टर साहब से आपका मिलना तय है। क्या आप समय पर आ पाएँगे?

48 kHz · MonoReady when you are

0:00 / 0:08

voice
Shruti
language
Hindi
speech
0:08
characters
119

Fourier TTS, voice shruti, rendered 16 Oct 2026. One request, not edited.

Text117 characters

નમસ્તે, હું આશુ બોલું છું. તમારી લોનનો હપ્તો આવતા અઠવાડિયે ભરવાનો છે. તમે કહો તો હું અત્યારે જ ભરવાની રીત સમજાવી દઉં.

48 kHz · MonoReady when you are

0:00 / 0:08

voice
Ashu
language
Gujarati
speech
0:08
characters
117

Fourier TTS, voice ashu, rendered 17 Oct 2026. One request, not edited.

Text167 characters

வணக்கம், நான் நேஹா பேசுகிறேன். உங்கள் பார்சல் நாளை மாலைக்குள் வந்து சேரும். அந்த நேரத்தில் நீங்கள் வீட்டில் இல்லையென்றால் சொல்லுங்கள், வேறு நாளுக்கு மாற்றி விடுகிறோம்.

48 kHz · MonoReady when you are

0:00 / 0:10

voice
Neha
language
Tamil
speech
0:10
characters
167

Fourier TTS, voice neha, rendered 17 Oct 2026. One request, not edited.

Text114 characters

నమస్కారం, నేను సమీర్ మాట్లాడుతున్నాను. నిన్న మీరు మా కొత్త ఇళ్ళ గురించి అడిగారు. ఇప్పుడు కొంచెం సేపు మాట్లాడవచ్చా?

48 kHz · MonoReady when you are

0:00 / 0:08

voice
Sameer
language
Telugu
speech
0:08
characters
114

Fourier TTS, voice sameer, rendered 17 Oct 2026. One request, not edited.

Side by side

Here is Amazon beside Frequency.

Every price in rupees², from their own pages and ours.³

Choose your plan.

Choose your plan.

Your price · T1

₹1 a minute¹

₹1,000 for 1,000 minutes

₹1,00,000 / month minimum, credited to your wallet; your usage counts towards it. Our phone line adds ₹0.30 and call insights ₹0.20 a minute, if you want them. Amazon publishes no volume price, so the chart shows ours beside its notes.

Your price · T3

₹3 a minute¹

₹3,000 for 1,000 minutes

₹50,000 / month minimum, credited to your wallet; your usage counts towards it. The phone line and call insights are in the rate. Amazon publishes no volume price, so the chart shows ours beside its notes.

Your price · T5

₹5 a minute¹

₹5,000 for 1,000 minutes

Pay as you go from your wallet. The phone line and call insights are in the rate. In the chart, beside Amazon’s pay-as-you-go price.

One minute of a call, in rupeesYour plan, beside the price it pairs with
One minute of a call, Amazon Connect and Frequency, in rupees
OptionBar₹ a minute
Pay as you goConnect's voice service, against our T5
Amazon Connect the voice service on its own + telephony per second, and Lex per request and Polly per character when used on their own ₹3.61$0.038
Amazon Connect, outbound campaigns campaign calls + telephony; the campaign country list does not include India ₹4.27$0.045
Frequency T5 pay as you go, no commitment ₹5all-in
At volumeAmazon prints no volume rate for Connect voice; it offers a pricing quote
Frequency T3 ₹50,000/month commitment ₹3all-in
Frequency T1 ₹1,00,000/month commitment + ₹0.30 phone line and ₹0.20 insights, if you want them ₹1₹1.50 with both
How we read these numbers

Dollar prices converted at ₹94.96, the ECB reference rate on 16 October 2026. The rate.

Each bar is one minute as Amazon’s own pages price it, layer by layer, beside ours from our price list. A hatched end is a part of the call their price leaves out and publishes no number for, so it has no length.

  • Amazon Connect: platform ₹3.61 ($0.038 per voice min)
  • Amazon Connect, outbound campaigns: platform ₹4.27 ($0.045 per minute)

Amazon's $0.038 per voice min is ₹3.61 at the ECB rate, billed per second after a 10-second minimum, and its $0.045 per minute for outbound campaigns is ₹4.27. Telephony comes on top, per second with a 60-second minimum, at the per-country rates on Amazon's telephony tables. Lex and Polly are priced per request and per character, so they have no length here.

From aws.amazon.com/products/connect/customer/pricing, aws.amazon.com/products/connect/customer/pricing/appendix, checked . Ours from our price list.

The chart shows the plan you choose above beside the price it pairs with: our T1 and T3 beside Amazon’s volume price, our T5 beside its pay-as-you-go price. Without that choice, every bar is listed.

What a minute costs, Amazon Connect and Frequency, in their words
DetailAmazon ConnectFrequency
Published price per minute Voice: $0.038 per voice min (standard telephony rates apply), billed per second with a minimum of 10 seconds outbound campaign calls are $0.045 per minute instead aws.amazon.com T1 ₹1/min with ₹1,00,000/month T3 ₹3/min with ₹50,000/month; T5 ₹5/min pay as you go, phone line and insights included (GST extra)
What else a minute adds Telephony at Amazon's per-country rates, billed per second with a 60-second minimum India sits in its Shared Trunking list, where you contract a telco partner directly and the carrier bills the number usage aws.amazon.com Nothing on T5 and T3: the phone line and insights are inside the rate on T1 they are optional at ₹0.30/min and ₹0.20/min
Lower rates No volume rate is printed for Connect voice the page offers a pricing quote, and says no minimums, no long-term contracts aws.amazon.com T3 ₹3/min with ₹50,000 a month T1 ₹1/min with ₹1,00,000 a month; 10-second blocks on every tier

What it costs

Connect’s voice service is $0.038 per voice min, which is ₹3.61 at the ECB rate, billed per second after a 10-second minimum. Outbound campaign calls are $0.045 per minute, about ₹4.27. Telephony is on top, per second with a 60-second minimum, at Amazon’s per-country rates. Use Lex and Polly on their own and they are billed per request and per character.

Ours is ₹5 a minute on pay as you go, with the line inside. A 1,000-minute month is ₹5,000. Once you call every day, the volume plan takes it to ₹1 a minute. We bill in 10-second blocks, and a call nobody answers is free. The pricing guide shows how to forecast a month from your call lengths.

Who runs each part of the call

Amazon Connect is a contact centre built from three AWS products billed apart: Connect runs the call, Lex understands it and Polly speaks. In India the line comes from a telco partner you contract. We are the models and the platform, with the line inside the price.

Who runs each part of the call, Amazon Connect and Frequency
DetailAmazon ConnectFrequency
Phone line You bring it An Indian telco partner, through Shared Trunking aws.amazon.com Ours Mirai phone line, +91 numbers
Platform Theirs Amazon Connect aws.amazon.com Ours Our orchestration
Speech recognition Theirs Amazon Lex, per speech request aws.amazon.com Ours Fourier STT
Language model Theirs Amazon's models and Lex intents docs.aws.amazon.com Ours Gemma 4 26B, on our GPUs
Voice Theirs Amazon Polly, per character aws.amazon.com Ours Fourier TTS

Languages

Languages and voices, Amazon Connect and Frequency
DetailAmazon ConnectFrequency
Languages Hindi (hi_IN) in Amazon Lex and in Connect's AI agents and agentic voice, with Bengali, Kannada, Marathi, Tamil and Telugu for agentic voice Amazon Polly has four Hindi voices: Aditi, Kajal, Arjun and Kiara docs.aws.amazon.com Hindi, Gujarati, English, Tamil and Telugu, plus Hinglish, in speech recognition and voice Bengali, Marathi and Kannada are coming

Where it runs

Where it runs, Amazon Connect and Frequency
DetailAmazon ConnectFrequency
Where it runs Amazon Connect's region list and Amazon Lex's endpoint list have no Mumbai (ap-south-1) entry Amazon Polly does, at polly.ap-south-1.amazonaws.com docs.aws.amazon.com Every call runs on our own GPUs in India

Phone numbers

Phone numbers, Amazon Connect and Frequency
DetailAmazon ConnectFrequency
Phone numbers Numbers in more than 100 countries at a per-day rate, but outbound calling is a default deny model and India is in no Region's default allowlist or in the outbound campaign country list India is served through Shared Trunking with a telco partner docs.aws.amazon.com Indian (+91) numbers: buy a dedicated number through us, or connect your own Plivo number

Concurrent calls

For developers, Amazon Connect and Frequency
DetailAmazon ConnectFrequency
Concurrent calls Concurrent active calls per instance defaults to 10, raised by a quota request, and concurrent campaign calls to 0 docs.aws.amazon.com 5 calls at a time on a new workspace, raised when you ask, with no code change

Speech and the voice on their own

More, Amazon Connect and Frequency
DetailAmazon ConnectFrequency
Speech and the voice on their own Amazon Lex is $0.004 per speech request, or $0.0065 per 15-second interval of streaming, silence included Amazon Polly is $4.00 per 1 million characters for Standard voices, $16.00 for Neural, $30 for Generative and $100.00 for Long-Form aws.amazon.com Inside every agent on their own, Fourier TTS is ₹1.80 per 1,000 characters and Fourier Transcribe ₹18 an hour of recorded audio

Spot something out of date? Tell us. Six platforms in one table: Voice AI platforms compared.

Which to pick

Which is right for you?

Sometimes it's them. We'll say so.

Choose Amazon if…

  • You want a whole contact centre: queues, human agents, routing and analytics, with AI inside it.
  • You already run on AWS and want the call next to your Lambda functions and your data.
  • Your callers are in the US, Canada, the UK or another country on Amazon's default calling lists.
  • You need Bengali, Kannada or Marathi today. Amazon's agentic voice lists them.

Choose Frequency if…

  • Your customers are in India and call +91 numbers. Ours come with the product, no telco contract to sign.
  • You want one price per minute, in rupees, instead of three AWS bills in dollars.
  • You want the call to run on GPUs in India. Connect and Lex list no Mumbai endpoint.
  • You make a lot of calls. Our agents cost ₹1 a minute on the volume plan.

Where Amazon is ahead

If you need human agents in the same system, Connect is the bigger product by a long way: queues, transfers, a workspace for people, analytics on every channel. We cannot transfer a live call to a person yet. Amazon’s agentic voice lists Bengali, Kannada and Marathi today, which we have marked as coming. Polly has four Hindi voices and a Mumbai endpoint. And a Connect instance starts at 10 concurrent calls, where a new workspace with us starts at 5, raised when you ask.

What it does not give an Indian business is a simple way to call India. The numbers, the minutes and the carrier contract are yours to arrange.

Moving

Moving your agent across is easy.

Bring the agent you have. Most of it carries across.

  1. Step 1

    Open the sandbox.

    Look around with no sign-up. We ask for an email only when you test a call.

  2. Step 2

    Bring your prompt.

    Paste the prompt you already wrote into Agent Studio, and pick a voice and a language.

  3. Step 3

    Talk to it. Go live.

    Test it in your browser or on your own phone, then go live the same day.

Open the sandbox

Moving a contact flow across

A Connect contact flow is a tree of blocks. That maps onto a node-based agent here: each block that speaks becomes a node, each branch a route, and Agent Studio can draft the first version from your recordings. A Lex bot with a prompt behind it becomes a prompt-based agent: paste the instructions, pick a voice and a language. Your Lambda hooks move to one signed webhook per call, with the transcript and the outcome in it. Bulk calls become campaigns that dial your list inside the hours you set and pause if the wallet runs out. The India API guide walks through the rest.

Then put both on your own phone, with your real script, and listen.

Questions

Here is what people ask before switching from Amazon.

What does a 1,000-minute month cost on Amazon Connect?

The voice service alone is $38, about ₹3,608 at the ECB rate, before telephony, and before Lex and Polly if you use them on their own. On our pay-as-you-go plan the same 1,000 minutes cost ₹5,000 with the phone line included, and ₹1 a minute on the volume plan.

Can Amazon Connect call Indian numbers?

Not out of the box. Outbound calling is a default deny model, and India is in no Region's default allowlist or in the outbound campaign country list. India is served through Shared Trunking, where you contract a telco partner for numbers and minutes. We sell +91 numbers, or you connect the Plivo number you already have.

Does Amazon Connect speak Hindi?

Yes. Hindi (hi_IN) is listed for Amazon Lex and for Connect's AI agents and agentic voice, and Amazon Polly has four Hindi voices. Hindi, Gujarati, Tamil, Telugu and English are live in our speech recognition and our voice, and the agent slips into English mid-sentence the way callers do.

Does my call run in India?

On Amazon, only Polly lists a Mumbai endpoint; Connect and Lex do not. Every call with us runs on our own GPUs in India.

Still deciding? Ask us.

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  1. AI agents from ₹1 a minute: on our volume plan, ₹1,00,000 a month. Pay as you go is ₹5 a minute. Prices exclude GST.

  2. Dollar prices converted at ₹94.96, the ECB reference rate on 16 October 2026. The rate.

  3. Amazon Connect’s figures are from its own pages, linked beside each one and listed under Sources, checked . Ours are from our price list and docs.